Reference

The Terms That Govern Your roket25 Account

These terms set out exactly what you agree to when you open and use your roket25 account, including how deposits via DANA, OVO, and GoPay are handled and what conduct keeps your account in good standing.

Account eligibility by regionDANA, OVO, GoPay deposit termsWallet and withdrawal conditionsAccount suspension rulesJurisdiction-dependent access
roket25 The Terms That Govern Your roket25 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to query a specific condition affecting your account — such as a wallet verification hold on DANA or OVO — our support team is the right place to start. Raise your query through live chat, email, or our help form and we'll direct it to the right team.

Team online

Live Chat

Open live chat from your account dashboard to ask about specific terms clauses, wallet conditions, or account verification requirements in real time.

Email Support

Send a written query about these terms to our support address. Include your account ID and the specific clause you need clarified for a faster response.

Help Form

Use the in-app help form for questions about GoPay withdrawal conditions, account suspension notices, or eligibility queries tied to your region.

HOW WE HANDLE THIS

Account Security and Policy Transparency

roket25 applies clear account-management practices backed by these terms. Data handling, cookie use, account security, and the steps for requesting changes to your account are all defined here so you know exactly where you stand.

Data Handling

We collect only the account data needed to operate your wallet and verify transactions via DANA, OVO, or GoPay. Data is not sold to third parties and is held per our privacy terms.

Cookie Use

Cookies keep your session active so you can move between the mobile browser and desktop lobby without logging in again. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by OTP verification on login and PIN confirmation on wallet-linked transactions. Report any unrecognised activity through live chat immediately.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit a request via the help form with your account ID attached.

Common Questions About These Terms

These answers cover the questions we hear most often about account eligibility, wallet conditions, term changes, and what happens when an account is flagged. If your question isn't here, live chat is the fastest path to a direct answer.

These terms apply to every roket25 account holder in Indonesia where access is permitted under local law. Eligibility is determined by your region and the applicable rules at the time of registration.

Our current terms cover DANA, OVO, and GoPay as the primary local wallet rails. Other payment methods may be available depending on your account region; check the deposit screen for what's active on your account.

We publish all changes on this page with the update date shown. Continuing to use your account after the update takes effect means you accept the revised terms. We recommend checking this page periodically.

Accounts may be suspended for suspected fraudulent activity, providing false verification details, or where continued access conflicts with local law in your jurisdiction. You can contact support to query any suspension notice.

Submit a wallet-change request through the help form. Include your account ID and the new wallet details — for example, replacing an OVO account with a GoPay account. Verification is required before the change is applied.

Yes. The terms include data retention conditions that govern how your account information and transaction history are held. Full details are in the data handling section of these terms and our privacy policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.