Data We Gather and Why We Need It
When you open an account, we collect the information you submit during registration — name, email address, and mobile number. Once you link a local wallet, we record the transaction reference tied to your DANA, OVO, or GoPay payment so we can match deposits and withdrawals
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to your account accurately. We also log device identifiers and session activity to keep your account secure and detect unusual access patterns. Cookies and similar tools capture browsing behaviour within our platform so pages load in the state you left them — useful when you switch
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between mobile and desktop mid-session. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what those processors need to complete a transaction. Retention periods vary by data type: transaction records are held as long as required
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by applicable financial regulations, while session and device logs are cleared on a rolling schedule. Where local law in Indonesia requires us to adjust how we store or process data, that requirement takes precedence. You can ask us what data we hold about your account at
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any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.